Update 12 | August 2009 | StaRT round six 80KBUpdate 11 | November 2008 | Standards reporting update180KBUpdate 10 | July 2008 | StaRT reporting period April-June 2008 250KBUpdate 9 | May 2008 | Improvin...

ROUND TWO SUBMISSIONS CLOSE MONDAY, 23 NOVEMBER. In July 2007, we released our healthcare standards aimed at improving the safety and quality of all health services.  The standards set out reasonable processes providers must compl...

We want your feedback! You can make a submission on the review of our standards by downloading and reading our discussion papers below, then submitting a feedback form (one per standard).Submissions on the second round standards close Monda...

Our seven healthcare standards are:Review of hospital-related deaths Care after a heart attackSurgical safetyClean handsCredentiallingComplaint managementDuty to improveReview of deaths To ensure all the information on a Cause of Death Cert...

We are committed to working closely with all healthcare providers towards a joint goal of better healthcare for Queenslanders. Working together to improve safety what we do, what this means for you Our seven healthcare standards  our s...

This annual health check details the statewide response to our standards, including the percentage of facilities reporting compliance at December 2008.We introduced our seven healthcare standards in July 2007. Although most hospitals already had proc...

ComplaintsOnline complaint formDownloadable complaint formComplaint referral form for external agencies and healthcare providers StandardsStandards reporting round 5 StaRT evaluation formStandards review - expression of interest formStandar...

We proactively regulate, assess and monitor quality improvement in healthcare.   We do this through our seven healthcare standards. These standards outline the obligations of every healthcare provider to improve their service.The standards manua...

Our standards are designed to help you improve the quality and safety of your care by implementing leading practice processes. At the same time, reporting against our standards will empower you to better monitor the service you provide. Currently, on...

Our annual report highlights our achievements against the nine goals in our strategic plan and includes information about our governance, details of our activities and our financial statementsWe share our stories against our five key s...

While the management and investigation of patient complaints is part of our role, we also proactively regulate and assess quality improvement in health services. We do this by setting and monitoring leading practice standards. This is an Australian f...

Queensland health services are more closely monitored and regulated than ever before. In fact, Queensland is leading the way nationally in terms of quality improvement initiatives aimed at preventing patient harm. We work closely with all health serv...

We proactively regulate, assess and monitor quality improvement in healthcare.   We do this through our seven healthcare standards. These standards outline how every healthcare provider can and should improve their service.  Standards ...

fNot only do we manage healthcare complaints, we also proactively set and monitor leading healthcare standards - the first of their kind in Australia.These standards were introduced on 1 July 2007 and apply to all healthcare facilities and practition...

The standards of care for over 3000 Australians living with the nation’s most common life-threatening genetic disorder, cystic fibrosis (CF), have recently been addressed in Australia.Guidelines for the care of Queensland’s 740 CF patient...

15 September 2009  Queensland’s independent health watchdog today released its report into concerns about the credentialling of doctors at Bundaberg Base Hospital. The report was prompted by inconsistencies between Queensland Health a...

Expressions of interest to join vital Expert Reference Groups on the review of healthcare standards close today. Healthcare providers and consumers are invited to be part of the review of Health Quality and Complaint Commission (HQCC) stand...

Tuesday, 12 December 2006The Health Quality and Complaints Commission will independently manage the nomination process for appointees to the new Health Community Councils to be established throughout Queensland.Dr John Youngman, Health Quality and Co...

StaRT window now openThe Health Quality and Complaints Commission’s (HQCC) reporting window for vital hospital data is now open.Queensland’s 226 acute hospitals and day surgeries report every six months against the HQCC’s seven heal...

29 October 2009 The number of Queensland hospitals aligning with all nine key patient safety indicators has more than doubled, a new report from the independent health watchdog shows.The Health Quality and Complaints Commission (HQCC) Annual hea...

The Health Quality and Complaints Commission (HQCC) is calling for submissions on the review of its seven healthcare standards. The standards, introduced in July 2007, set out how health services in Queensland should improve the safety and quali...