Assessment should not be confused with investigation. Formal investigation is just one of the paths we can take after assessing your complaint.  As part of our assessment, we will: contact you to discuss your complaint send a copy of the complai...

Making a complaint Early resolution and assessment Conciliation  MAKING A COMPLAINT What can I complain about? You can complain about any kind of health service in Queensland, and about any aspect of your healthcare that is unreasonable.A fact s...

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ROUND TWO SUBMISSIONS CLOSE MONDAY, 23 NOVEMBER. In July 2007, we released our healthcare standards aimed at improving the safety and quality of all health services.  The standards set out reasonable processes providers must compl...

We are committed to working closely with all healthcare providers towards a joint goal of better healthcare for Queenslanders. Working together to improve safety what we do, what this means for you Our seven healthcare standards  our s...

Every day, healthcare professionals across the state helps thousands of Queenslanders. But sometimes mistakes and incidents happen, bad decisions are made, or a service falls well short of expectations.We are here to help you voice and resolve your c...

Two advisory committees work with the Commission to make sure we stay in touch with the latest clinical issues and developments, as well as grass roots community concerns.Each committee has 13 members (including two Assistant Commissioners)...

There are a number of reasons consumers complain. Some may want:an explanation an acknowledgement that something went wrongan apology, or a service improvement to prevent reoccurrenceto lay blame, or see someone held accountablecompensation.   W...

Assessment should not be confused with investigation. Formal investigation is just one of the paths we can take after assessing a complaint.  As part of our assessment, we will: send you a copy of the complaint and invite you to make a submissio...

Our standards are designed to help you improve the quality and safety of your care by implementing leading practice processes. At the same time, reporting against our standards will empower you to better monitor the service you provide. Currently, on...

Conciliation is a good way to resolve particularly complex complaints, as it has many benefits.  It is free: Conciliation is a good alternative to the more formal and costly legal action, especially when there is a claim of negligence or persona...

Investigating serious health issues We have broad powers to investigate healthcare services in Queensland, although it is not possible for us to investigate every complaint. An investigation involves gathering evidence and information to help us iden...

We have broad powers to investigate healthcare services in Queensland, although it is not possible for us to investigate every complaint. An investigation involves gathering evidence and information to help us identify and analyse the cause/s of an a...

Queensland health services are more closely monitored and regulated than ever before. In fact, Queensland is leading the way nationally in terms of quality improvement initiatives aimed at preventing patient harm. We work closely with all health serv...

We proactively regulate, assess and monitor quality improvement in healthcare.   We do this through our seven healthcare standards. These standards outline how every healthcare provider can and should improve their service.  Standards ...

Every day, health professionals care for thousands of Queenslanders. Unfortunately, sometime things go wrong. Complaints provide an opportunity to improve services. When complaints come to us, we work with the healthcare provider and consumer to mana...

Our annual report highlights our achievements against the nine goals in our strategic plan and includes information about our governance, details of our activities and our financial statementsWe share our stories against our five key s...

We proactively regulate, assess and monitor quality improvement in healthcare.   We do this through our seven healthcare standards. These standards outline the obligations of every healthcare provider to improve their service.The standards manua...

The Clinical Advisory Committee's role is to: advise on clinical issues and other matters referred by the Commissionprovide strategic advice from a current clinical perspectivefacilitate communication with clinical groups monitor and evaluat...

Every complaint is an opportunity for you to improve your service. That’s why we encourage people to raise their concerns directly with their provider first. You can help by effectively responding to complaints before they come to us and encour...

StaRT window now openThe Health Quality and Complaints Commission’s (HQCC) reporting window for vital hospital data is now open.Queensland’s 226 acute hospitals and day surgeries report every six months against the HQCC’s seven heal...