There are a number of reasons consumers complain. Some may want:an explanation an acknowledgement that something went wrongan apology, or a service improvement to prevent reoccurrenceto lay blame, or see someone held accountablecompensation.   W...

Our investigation into the quality of health services at Mackay Base Hospital was tabled in Parliament in August 2008.The investigation arose from concerns raised by Mrs De-Anne Kelly MP in theCommonwealth House of Representatives on 9 August 20...

Every complaint is an opportunity for you to improve your service. That’s why we encourage people to raise their concerns directly with their provider first. You can help by effectively responding to complaints before they come to us and encour...

Making a complaint Early resolution and assessment Conciliation  MAKING A COMPLAINT What can I complain about? You can complain about any kind of health service in Queensland, and about any aspect of your healthcare that is unreasonable.A fact s...

If you’re like most people, you probably don’t like to complain. It’s even more difficult if you are upset, busy or think it won’t make a difference.But complaints are a really important source of feedback, for everyone involv...

If you are concerned about your healthcare and thinking about making a complaint, try talking with your healthcare provider - it's often the easiest and quickest way to resolve the problem.If you remain unsatisfied, or feel uncomfortable approach...

Investigating serious health issues We have broad powers to investigate healthcare services in Queensland, although it is not possible for us to investigate every complaint. An investigation involves gathering evidence and information to help us iden...

Conciliation is a good way to resolve complex complaints, as it has many benefits.  It is free: Conciliation is a good alternative to more formal and costly legal action, and you usually don't need to have legal representation.  It is c...

National Registration and Accreditation SchemeThe National Registration and Accreditation Scheme will create a single national registration and accreditation system for 10 health professions: chiropractors; dentists (including dental hygienists,...

Anyone can make a complaint to the HQCC. You may be: the user of a health service or their representativea close family membera staff membera former staff memberanother provider another organisation. You will be protected. You can even remain anonymo...

Assessment should not be confused with investigation. Formal investigation is just one of the paths we can take after assessing your complaint.  As part of our assessment, we will: contact you to discuss your complaint send a copy of the complai...

Whenever possible, we will try to help you resolve your complaint as quickly and informally as possible. We find many of our complaints can be resolved in the 30-day timeframe of our ‘early resolution’ process. In 2007-08 we helped resolv...

Whenever possible, we will try to help resolve a complaint as quickly and informally as possible. We find many of our complaints can be resolved in the 30-day timeframe of our early resolution process. For instance, in 2007-08 we helped resolve two t...

Will complainants’ names be kept confidential? We will not disclose confidential information unless it is for the purpose of the Health Quality and Complaints Commission Act 2006 or for the purpose of other laws (e.g. to give information to the...

Every day, healthcare professionals across the state helps thousands of Queenslanders. But sometimes mistakes and incidents happen, bad decisions are made, or a service falls well short of expectations.We are here to help you voice and resolve your c...

Every day, health professionals care for thousands of Queenslanders. Unfortunately, sometime things go wrong. Complaints provide an opportunity to improve services. When complaints come to us, we work with the healthcare provider and consumer to mana...

While the management and investigation of patient complaints is part of our role, we also proactively regulate and assess quality improvement in health services. We do this by setting and monitoring leading practice standards. This is an Australian f...

ComplaintsOnline complaint formDownloadable complaint formComplaint referral form for external agencies and healthcare providers StandardsStandards reporting round 5 StaRT evaluation formStandards review - expression of interest formStandar...

Assessment should not be confused with investigation. Formal investigation is just one of the paths we can take after assessing a complaint.  As part of our assessment, we will: send you a copy of the complaint and invite you to make a submissio...

We are committed to working closely with all healthcare providers towards a joint goal of better healthcare for Queenslanders. Working together to improve safety what we do, what this means for you Our seven healthcare standards  our s...

Information about our complaint service and patient safety in languages other than English:Making a complaintWe've got together with our fellow complaint agencies to make it easier for you to complain to the right agency. Visit www.complaints.qld...

Conciliation is a good way to resolve particularly complex complaints, as it has many benefits.  It is free: Conciliation is a good alternative to the more formal and costly legal action, especially when there is a claim of negligence or persona...

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We have broad powers to investigate healthcare services in Queensland, although it is not possible for us to investigate every complaint. An investigation involves gathering evidence and information to help us identify and analyse the cause/s of an a...

Everything we do aims to improve the safety and quality of healthcare in Queensland.We will:be courteous and professional respect your privacy act independently, impartially and in the public interestbe fair and observe the rules of natural justiceac...

Friday, 11 August 2006Ms Cheryl Herbert was yesterday appointed as Chief Executive Officer of the recently formed Health Quality and Complaints Commission.Ms Herbert has extensive health leadership and management experience as well as a strong clinic...