Our POSITIVE HEALTH ACTION vision underpins everything we do on the path to better healthcare for Queenslanders.We are empowered by law to act independently, impartially and in the public interest. We observe natural justice and act as quickly, and w...

We are governed by a Commissioner and seven Assistant Commissioners.Their role is to provide guidance and support to the CEO and staff of the Office of the Health Quality and Complaints Commission. They also: identify emerging health issuesestablish ...

fNot only do we manage healthcare complaints, we also proactively set and monitor leading healthcare standards - the first of their kind in Australia.These standards were introduced on 1 July 2007 and apply to all healthcare facilities and practition...

National Registration and Accreditation SchemeThe National Registration and Accreditation Scheme will create a single national registration and accreditation system for 10 health professions: chiropractors; dentists (including dental hygienists,...

The Clinical Advisory Committee's role is to: advise on clinical issues and other matters referred by the Commissionprovide strategic advice from a current clinical perspectivefacilitate communication with clinical groups monitor and evaluat...

We were established in July 2006 directly out of a recognised need for an independent health commission. We are Queensland's health watchdog and quality champion – with unique powers to drive statewide improvement in the safety and qua...

ROUND TWO SUBMISSIONS CLOSE MONDAY, 23 NOVEMBER. In July 2007, we released our healthcare standards aimed at improving the safety and quality of all health services.  The standards set out reasonable processes providers must compl...

This report details our progress in implementing the 37 recommendations of the Health Quality and Complaints Commission Select Committee review, tabled in Parliament on 15 November 2007. As part of its Action Plan - Building a Better Health Service f...

Thank you for your interest in working with the HQCC.All vacancies are listed below, and at www.jobs.qld.gov.au Please note, applications should: be submitted on our application coversheet be forwarded to the Vacancy Processing Officer by the cl...

Our annual report highlights our achievements against the nine goals in our strategic plan and includes information about our governance, details of our activities and our financial statementsWe share our stories against our five key s...

The safety and quality of healthcare has always been important to Queenslanders. Never was this more evident than during events surrounding the appointment and practice of Dr Jayant Patel at Bundaberg Base Hospital. It was out of heightened publ...

Our goal is better healthcare for all Queenslanders. Not only does this involve ensuring everyone is aware of their basic right to access safe, quality healthcare. It also involves taking a proactive approach to working with the thousands of healthca...

We work with both healthcare consumers and providers (hospitals, general practitioners, nurses, dentists, etc) to improve the safety and quality of healthcare in Queensland by:managing healthcare complaints and enquiriesmonitoring the quality of heal...

 The Consumer Advisory Committee's role is to: advise on consumer concerns, and on other matters referred by the Commission provide strategic advice from a consumer, carer and community perspectivefacilitate communication with cons...

Queensland agenciesAnti-Discrimination Commission Commission for Children and Young People and Child Guardian Crime and Misconduct Commission  Information Commissioner QueenslandIntegrity Commissioner  Queensland complaints portal...

We are committed to working closely with all healthcare providers towards a joint goal of better healthcare for Queenslanders. Working together to improve safety what we do, what this means for you Our seven healthcare standards  our s...

Wednesday, 19 July 2006 Queensland’s new Health Quality and Complaints Commission held its first meeting yesterday and set priorities for its operations over the next few months.The Commission agreed that there would be an immediate focus ...

The Health Quality and Complaints Commission is launching two quarterly e-newsletters for Queenslanders who are passionate about improving the safety and quality of healthcare.• The Loop (community news) - to keep healthcare consumers and c...

The standards of care for over 3000 Australians living with the nation’s most common life-threatening genetic disorder, cystic fibrosis (CF), have recently been addressed in Australia.Guidelines for the care of Queensland’s 740 CF patient...