Our seven healthcare standards are:Review of hospital-related deaths Care after a heart attackSurgical safetyClean handsCredentiallingComplaint managementDuty to improveReview of deaths To ensure all the information on a Cause of Death Cert...

Whenever possible, we will try to help resolve a complaint as quickly and informally as possible. We find many of our complaints can be resolved in the 30-day timeframe of our early resolution process. For instance, in 2007-08 we helped resolve two t...

Be part of our POSITIVE HEALTH ACTION vision. There are lots of ways to get involved: Working with us  Employment opportunitiesAdvisory committees Consumer Advisory Committee, Clinical Advisory Committee Consultations &n...

Assessment should not be confused with investigation. Formal investigation is just one of the paths we can take after assessing a complaint.  As part of our assessment, we will: send you a copy of the complaint and invite you to make a submissio...

We were established in July 2006 directly out of a recognised need for an independent health commission. We are Queensland's health watchdog and quality champion – with unique powers to drive statewide improvement in the safety and qua...

Our investigation into the quality of health services at Mackay Base Hospital was tabled in Parliament in August 2008.The investigation arose from concerns raised by Mrs De-Anne Kelly MP in theCommonwealth House of Representatives on 9 August 20...

Every day, health professionals care for thousands of Queenslanders. Unfortunately, sometime things go wrong. Complaints provide an opportunity to improve services. When complaints come to us, we work with the healthcare provider and consumer to mana...

Conciliation is a good way to resolve complex complaints, as it has many benefits.  It is free: Conciliation is a good alternative to more formal and costly legal action, and you usually don't need to have legal representation.  It is c...

Whenever possible, we will try to help you resolve your complaint as quickly and informally as possible. We find many of our complaints can be resolved in the 30-day timeframe of our ‘early resolution’ process. In 2007-08 we helped resolv...

 NEW! Information cards for Aboriginal and Torres Strait Islander peoples.If you would like to order our new information cards, our brochures or posters for display in your facility, please contact engage@hqcc.qld.gov.au Brochure &ndas...

Everything we do aims to improve the safety and quality of healthcare in Queensland.We will:be courteous and professional respect your privacy act independently, impartially and in the public interestbe fair and observe the rules of natural justiceac...

Conciliation is a good way to resolve particularly complex complaints, as it has many benefits.  It is free: Conciliation is a good alternative to the more formal and costly legal action, especially when there is a claim of negligence or persona...

We are working towards a healthier future for all Queenslanders. And the way we're doing this is unique in Australia.Not only are we an independent health watchdog, investigating serious healthcare issues and managing about 5000 enquiries and com...

Health Consumers Queensland (HCQ) supports the voices of Queensland consumers to achieve better health outcomes. Their work builds upon the work of health consumer groups, community organisations, government agencies and healthcare professionals. HCQ...

ROUND TWO SUBMISSIONS CLOSE MONDAY, 23 NOVEMBER. In July 2007, we released our healthcare standards aimed at improving the safety and quality of all health services.  The standards set out reasonable processes providers must compl...

This annual health check details the statewide response to our standards, including the percentage of facilities reporting compliance at December 2008.We introduced our seven healthcare standards in July 2007. Although most hospitals already had proc...

We want your feedback! You can make a submission on the review of our standards by downloading and reading our discussion papers below, then submitting a feedback form (one per standard).Submissions on the second round standards close Monda...

DisclaimerThe Health Quality and Complaints Commission website and any links from it to other sites, have been established as an information source only.  While information has been presented with all due care, we do not represent the mater...

Queensland health services are more closely monitored and regulated than ever before. In fact, Queensland is leading the way nationally in terms of quality improvement initiatives aimed at preventing patient harm. We work closely with all health serv...

Two advisory committees work with the Commission to make sure we stay in touch with the latest clinical issues and developments, as well as grass roots community concerns.Each committee has 13 members (including two Assistant Commissioners)...

Our POSITIVE HEALTH ACTION vision underpins everything we do on the path to better healthcare for Queenslanders.We are empowered by law to act independently, impartially and in the public interest. We observe natural justice and act as quickly, and w...

This annual report checklist outlines the governance, performance, reporting compliance and procedural requirements of the Financial Administration and Audit Act 1977 and the Financial Management Standard 1997 (FMS). We value your feedback. If y...

We work with both healthcare consumers and providers (hospitals, general practitioners, nurses, dentists, etc) to improve the safety and quality of healthcare in Queensland by:managing healthcare complaints and enquiriesmonitoring the quality of heal...

Our goal is better healthcare for all Queenslanders. Not only does this involve ensuring everyone is aware of their basic right to access safe, quality healthcare. It also involves taking a proactive approach to working with the thousands of healthca...

Passionate about improving healthcare? Sign up to our latest news!    Brochures and fact sheets  what we do, how we can help, how we are improving Queensland's health servicesAnnual reports  reports on our achievemen...

We are committed to working with our stakeholders to achieve our POSITIVE HEALTH ACTION vision. Engaging with healthcare providers, consumers and the community will lead to better health outcomes for Queenslanders.Our stakeholders include:our communi...

We are governed by a Commissioner and seven Assistant Commissioners.Their role is to provide guidance and support to the CEO and staff of the Office of the Health Quality and Complaints Commission. They also: identify emerging health issuesestablish ...

We are committed to working closely with all healthcare providers towards a joint goal of better healthcare for Queenslanders. Working together to improve safety what we do, what this means for you Our seven healthcare standards  our s...

Assessment should not be confused with investigation. Formal investigation is just one of the paths we can take after assessing your complaint.  As part of our assessment, we will: contact you to discuss your complaint send a copy of the complai...

Our people are our greatest asset.We are committed to recognising their dedication to improving the quality of healthcare in Queensland by providing a positive workplace that recognises and supports their individual needs. It's an exciting place ...

Thank you for your interest in working with the HQCC.All vacancies are listed below, and at www.jobs.qld.gov.au Please note, applications should: be submitted on our application coversheet be forwarded to the Vacancy Processing Officer by the cl...

           Cheryl HerbertChief Executive Officer   Cheryl has held roles across the health and community sector, with a practical grounding as a registered nurse and midwife. She h...

We proactively regulate, assess and monitor quality improvement in healthcare.   We do this through our seven healthcare standards. These standards outline how every healthcare provider can and should improve their service.  Standards ...

fNot only do we manage healthcare complaints, we also proactively set and monitor leading healthcare standards - the first of their kind in Australia.These standards were introduced on 1 July 2007 and apply to all healthcare facilities and practition...

 General enquiries Health Quality and Complaints Commission Level 17, 53 Albert StreetBrisbane QLD 4000 GPO Box 3089Brisbane QLD 4001Telephone (07) 3120 5999  Toll free (outside Brisbane) 1800 077 308TTY (07) 3120 5997Facsimile (0...

This report details our progress in implementing the 37 recommendations of the Health Quality and Complaints Commission Select Committee review, tabled in Parliament on 15 November 2007. As part of its Action Plan - Building a Better Health Service f...

Investigating serious health issues We have broad powers to investigate healthcare services in Queensland, although it is not possible for us to investigate every complaint. An investigation involves gathering evidence and information to help us iden...

We welcome media enquiries about our work. Media contact Emma Gumbleton, Media and Communciations Adviser(07) 3120 5910After hours contactLiz Kearins, Manager Community Engagement0428 190 120 To subscribe to our media releases, email media@hqcc.qld.g...

National Registration and Accreditation SchemeThe National Registration and Accreditation Scheme will create a single national registration and accreditation system for 10 health professions: chiropractors; dentists (including dental hygienists,...

We have broad powers to investigate healthcare services in Queensland, although it is not possible for us to investigate every complaint. An investigation involves gathering evidence and information to help us identify and analyse the cause/s of an a...

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 This was our first Annual Report as the Health Quality and Complaints Commission, highlighting achievements against the strategic plan.If you would like more information or submit feedback, please contact us.     &...

  Update 12 | August 2009 | StaRT round six 80KBUpdate 11 | November 2008 | Standards reporting update180KBUpdate 10 | July 2008 | StaRT reporting period April-June 2008 250KBUpdate 9 | May 2008 | Improvin...

The Office of the Health Quality and Complaints Commission is led by Chief Executive Officer Cheryl Herbert, who was appointed by the Governor in Council.  The office has 70 staff who work in six teams:Complaint Services - manage and conciliate ...

While the management and investigation of patient complaints is part of our role, we also proactively regulate and assess quality improvement in health services. We do this by setting and monitoring leading practice standards. This is an Australian f...

If you’re like most people, you probably don’t like to complain. It’s even more difficult if you are upset, busy or think it won’t make a difference.But complaints are a really important source of feedback, for everyone involv...

Our annual report highlights our achievements against the nine goals in our strategic plan and includes information about our governance, details of our activities and our financial statementsWe share our stories against our five key s...

As Queensland’s independent health watchdog, we have unique powers to improve the safety and quality of health services.Firstly, we are an independent organisation and not part of Queensland Health.Secondly, we have jurisdiction over all health...

The safety and quality of healthcare has always been important to Queenslanders. Never was this more evident than during events surrounding the appointment and practice of Dr Jayant Patel at Bundaberg Base Hospital. It was out of heightened publ...

     2008-09read more 2007-08 read more  2006-07 read more    DISCLAIMER: The materials presented on this site are provided by the Health Quality and Complaints Commission for information purposes onl...

StaRT window now openThe Health Quality and Complaints Commission’s (HQCC) reporting window for vital hospital data is now open.Queensland’s 226 acute hospitals and day surgeries report every six months against the HQCC’s seven heal...

Dr Youngman, Health Quality and Complaints Commissioner, today announced that the Commission has released for consultation seven draft standards. The standards focus on the quality of health care and attaining better health outcomes. "The s...

Friday, 11 August 2006Ms Cheryl Herbert was yesterday appointed as Chief Executive Officer of the recently formed Health Quality and Complaints Commission.Ms Herbert has extensive health leadership and management experience as well as a strong clinic...

HQCC began an investigation into the quality of health services in the Cherbourg Aboriginal community, including the circumstances surrounding the death of a resident of the Ny-Ku Byun Hostel in Murgon in July 2006, as directed by the Minister for He...

Tuesday, 12 December 2006The Health Quality and Complaints Commission will independently manage the nomination process for appointees to the new Health Community Councils to be established throughout Queensland.Dr John Youngman, Health Quality and Co...

Wednesday, 19 July 2006 Queensland’s new Health Quality and Complaints Commission held its first meeting yesterday and set priorities for its operations over the next few months.The Commission agreed that there would be an immediate focus ...

The Health Quality and Complaints Commission has extended its call for expressions of interest for appointment to Queensland's new Health Community Councils. Dr John Youngman, Health Quality and Complaints Commissioner, today announced that ...