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One in 10 healthcare complaints come from Central Queensland, according to figures from Queensland’s independent health watchdog. The 2008-09 Annual Report of the Health Quality and Complaints Commission (HQCC), released today, shows the number of complaints and enquiries has increased for the third consecutive year.

One in 17 healthcare complaints come from Far North Queensland, according to figures from Queensland’s independent health watchdog. The 2008-09 Annual Report of the Health Quality and Complaints Commission (HQCC), released today, shows the number of complaints and enquiries has increased for the third consecutive year.

One in eight healthcare complaints come from the Gold Coast area, according to figures from Queensland’s independent health watchdog. The 2008-09 Annual Report of the Health Quality and Complaints Commission (HQCC), released today, shows the number of complaints and enquiries has increased for the third consecutive year.

One in 20 healthcare complaints come from the Logan area, according to figures from Queensland’s independent health watchdog. The 2008-09 Annual Report of the Health Quality and Complaints Commission (HQCC), released today, shows the number of complaints and enquiries has increased for the third consecutive year.

One in 17 healthcare complaints come from Moreton Bay area, according to figures from Queensland’s independent health watchdog. The 2008-09 Annual Report of the Health Quality and Complaints Commission (HQCC), released today, shows the number of complaints and enquiries has increased for the third consecutive year.

One in 14 healthcare complaints come from North Queensland, according to figures from Queensland’s independent health watchdog. The 2008-09 Annual Report of the Health Quality and Complaints Commission (HQCC), released today, shows the number of complaints and enquiries has increased for the third consecutive year.

One in 10 healthcare complaints come from South West Queensland, according to figures from Queensland’s independent health watchdog. The 2008-09 Annual Report of the Health Quality and Complaints Commission (HQCC), released today, shows the number of complaints and enquiries has increased for the third consecutive year.

One in 17 healthcare complaints come from the Sunshine Coast, according to figures from Queensland’s independent health watchdog. The 2008-09 Annual Report of the Health Quality and Complaints Commission (HQCC), released today, shows the number of complaints and enquiries has increased for the third consecutive year.

One in three healthcare complaints come from the Brisbane area, according to figures from Queensland’s independent health watchdog. The 2008-09 Annual Report of the Health Quality and Complaints Commission (HQCC), released today, shows the number of complaints and enquiries has increased for the third consecutive year.

Queensland’s independent health watchdog is urging Indigenous Queenslanders to speak up about the safety and quality of their healthcare. Less than two per cent of complaints and enquiries to the Health Quality and Complaints Commission (HQCC) were made by Aboriginal and Torres Strait Islander people this year. CEO Cheryl Herbert said Indigenous Queenslanders are under-represented in the HQCC’s complaints data.

The Health Quality and Complaints Commission (HQCC) is investigating concerns about the management and practice of a doctor at Emerald Hospital.

The Health Quality and Complaints Commission (HQCC) is calling for submissions as part of the review of its seven healthcare standards.

The number of Queensland hospitals aligning with all nine key patient safety indicators has more than doubled, a new report from the independent health watchdog shows. The Health Quality and Complaints Commission (HQCC) Annual health check tracks how the safety and quality of healthcare improved in the state’s 226 acute hospitals and day surgeries, both public and private, over the 12 months to December 2008.

Achieving a healthy future for Rockhampton will be at the top of the agenda when the state’s health watchdog meets with key healthcare providers and consumers this week. As part of its ongoing program of regional visits, the Health Quality and Complaints Commission (HQCC) is in Rockhampton tomorrow to meet with frontline healthcare workers and practice managers, as well as carers and patients.

Independent accountability agencies in Queensland have joined forces to help the thousands of Queenslanders annually who seek free, impartial advice to resolve complaints about a range of issues. The agencies have established a shared complaints website www.complaints.qld.gov.au and an ‘It’s OK to complain’ brochure that has been translated into 15 languages.

An independent Health Quality and Complaints Commission (HQCC) investigation into the death of two-year-old Ryan Saunders has been finalised. The Emerald toddler died at Rockhampton Hospital on 26 September 2007 after a five-day illness which was not diagnosed in life.

The Health Quality and Complaints Commission is launching two quarterly e-newsletters for Queenslanders who are passionate about improving the safety and quality of healthcare.

The Health Quality and Complaints Commission’s (HQCC) reporting window for vital hospital data is now closed. The next reporting round will be in February 2010.

Queensland’s independent health watchdog today released its report into concerns about the credentialling of doctors at Bundaberg Base Hospital. The report was prompted by inconsistencies between Queensland Health audits and data reported by the regional hospital to the Health Quality and Complaints Commission (HQCC).

Expressions of interest to join vital Expert Reference Groups on the review of healthcare standards close today. Healthcare providers and consumers are invited to be part of the review of Health Quality and Complaint Commission (HQCC) standards through joining an Expert Reference Group to review submissions and recommend amendments.

The Health Quality and Complaints Commission’s (HQCC) reporting window for vital hospital data is now open. Queensland’s 226 acute hospitals and day surgeries report every six months against the HQCC’s seven healthcare standards, which cover key patient safety and care quality areas.

The Health Quality and Complaints Commission (HQCC) is calling for submissions on the review of its seven healthcare standards. The standards, introduced in July 2007, set out how health services in Queensland should improve the safety and quality of their care.

The standards of care for over 3000 Australians living with the nation’s most common life-threatening genetic disorder, cystic fibrosis (CF), have recently been addressed in Australia. Guidelines for the care of Queensland’s 740 CF patients will soon be revealed at the Queensland launch of the Cystic Fibrosis Standards of Care, Australia on Friday 31 July.

Each year, the Health Quality and Complaints Commission (HQCC) manages more than 5000 complaints and enquiries, most often related to concerns of inadequate treatment and communication.

Queensland’s health watchdog is seeking two key advisers with strong community networks and an interest in improving the quality and safety of healthcare. As an independent organisation, the Health Quality and Complaints Commission (HQCC) monitors the quality of health services in Queensland and manages more than 5000 consumer complaints and enquiries a year.

The Health Quality and Complaints Commission (HQCC) is leading the investigation into whistleblower complaints about the quality of health services at Bundaberg Base Hospital. CEO Cheryl Herbert said as Queensland’s independent health watchdog it was appropriate for the HQCC to head up the investigation.

The Health Quality and Complaints Commission (HQCC) will investigate whistleblower complaints about the quality of health services at Bundaberg Base Hospital.

The release of hospital safety data shows that the lessons of Bundaberg have carried through, Health Quality and Complaints Commission CEO Cheryl Herbert says. “These figures show us that adverse incidents within our hospitals are now being reported in greater numbers. This is a great turnaround. We know from the investigations into Bundaberg that this was not happening a few years ago and that there was a perception that errors were covered up.

The Health Quality and Complaints Commission (HQCC) is seeking Expressions of Interest to join Health Community Councils across Queensland. CEO Cheryl Herbert said the council is a vital two-way connection between local communities and Queensland Health.

Ten Queenslanders dedicated to a healthy future have been appointed as advisers to the state’s health watchdog. CEO of the Health Quality and Complaints Commission (HQCC) Cheryl Herbert said the Consumer Advisory Committee is vital to keeping the watchdog informed on community and healthcare issues.