Our Commission
We are governed by a Commissioner and seven Assistant Commissioners.
Their role is to provide guidance and support to the CEO and staff of the Office of the Health Quality and Complaints Commission.
They also:
- identify emerging health issues
- establish priorities and timeframes
- determine when inquiries are conducted
- review the status of complaints.
The Commission comprises:
Professor Michael Ward – Commissioner
John Amery – Assistant Commissioner, Nursing
Professor Michele Clark – Assistant Commissioner, Allied Health
Professor Ken Donald – Assistant Commissioner, Medical
Susan Johnston – Assistant Commissioner, Safety
Rodney Metcalfe – Assistant Commissioner, Public Service
Dr Margaret Steinberg – Assistant Commissioner, Consumer Issues
- (vacant) Assistant Commissioner, Legal
Download a fact sheet about our Commission
| BHA, RN, Dip Admin Assistant Commissioner, Nursing John has more than 40 years’ experience as a healthcare practitioner and administrator. He is currently Chief Executive Officer of Mater Health Services North Queensland in Townsville and a Director of the Australian Private Hospitals Association and Private Hospitals Association of Queensland. With exposure to the private and public sectors, John, a registered nurse, worked in general, psychiatric and obstetric positions before moving into administration.
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| PhD, B OccThy (Hons), BA, Grad Cert Health Econ Assistant Commissioner, Allied Health After a successful career in occupational therapy and community health, Michele is now a Professor in Health Policy in the School of Public Health at Queensland University of Technology. Michele was previously Foundation Professor of Rehabilitation Sciences and Head of the Occupational Therapy Unit at James Cook University. In 1998 and 1999 she worked on the International Year of Older Persons for the United Nations in New York and in 2000, she was appointed the Inaugural Director of the Australian Centre for Prehospital Research. |
| MBBS, PhD, FRCPA, FRCPath, FRACS (Hon), FRACMA Assistant Commissioner, Medical Originally trained as a pathologist, Ken has held appointments as an Academic Pathologist, Director of Pathology at Royal Brisbane Hospital and in recent years, Professor of Anatomical Pathology at the University of Newcastle and Director of Pathology at the Hunter Area Pathology Services. Ken was Deputy Director-General of Health in Queensland for a decade in the 1980s. In the 1990s he was Professor and Head of the Department of Social and Preventive Medicine at the University of Queensland and more recently Head of the School of Medicine. He is now Chair of the Repatriation Medical Authority and Acting Director of Medical Services at the Royal Darwin Hospital. |
| JD, BA, Barrister at Law Assistant Commissioner, Safety Susan has extensive experience in dealing with safety issues from outside the health sector, having led and participated in significant reviews of health and safety in the mining and energy industries. She has provided advice to both private industry and government on how to improve implementation and monitoring of safety systems and programs. Susan has postgraduate qualifications in law and extensive experience in governance. She is a former Chief Executive of the Queensland Resources Council and was previously Global Head of Safety for Anglo Coal. |
| LLB, Solicitor Assistant Commissioner, Public Service Rodney comes from a successful career in local government, after 20 years with Brisbane City Council. Prior to his appointment as the Deputy Queensland Ombudsman in 1995, Rodney was Executive Director of the Queensland Olympic 2000 Task Force. His role as the Deputy Ombudsman to 2006 included developing and implementing strategic organisational change and conducting high level investigations. |
| PhD (Child Health and Education), MPhty (Research), BPhty (Hons), Dip Phty Assistant Commissioner, Consumer Margaret was formerly Community Commissioner on the Crime and Misconduct Commission and the Criminal Justice Commission. Her training is in population/public health and her work history has combined academic roles (at professorial level, e.g. as establishment director of a research unit on ageing at the University of Queensland Medical School); and public (health) policy and services. She is Governor of the Queensland Community Foundation and a director of other boards. She was made a Member of the Order of Australia in recognition of her work in social justice, particularly in public health and community organisations. |









