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Complaints
Every complaint is an opportunity for you to improve your service. That’s why we encourage people to raise their concerns directly with their provider first.
You can help by effectively responding to complaints before they come to us and encouraging patients and their families to give feedback.
If you are unable to resolve the issues, we are here to help. Our service is independent, impartial and free.
As a healthcare provider, you can also make a complaint to us about healthcare quality concerns.
 | How to handle a complaint |
deal with complaints directly | |
| Our complaint process |
assessment, conciliation, investigation | |
| Referring a complaint to us |
complaint referral form for external agencies or healthcare providers | |
| | Make a complaint to us
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| if you have concerns about the safety or quality of a health service, contact us |