Our standards manual
We proactively regulate, assess and monitor quality improvement in healthcare.
We do this through our seven healthcare standards. These standards outline the obligations of every healthcare provider to improve their service.
The standards manual helps health service providers understand their responsibilities to improve the quality of health services (section 20 of the Health Quality and Complaints Act 2006).
Section 20 talks about ‘reasonable processes’. To determine ‘reasonable’, we have outlined a number of principles by which such processes could be defined and compliance demonstrated. It has encapsulated these principles in standards developed in line with section 22. If compliant with the standard, the provider would be assured that they were compliant with their legal duty under section 20 for that area of interest.
Sections are structured to provide information on the standard, principles underpinning the standard, the rationale and mapping of principles to compliance mechanisms (self assessment, self measurement and mandatory data items). Each section in the standards manual explains to whom the standard applies. It also explains health service provider's responsibilities and accountabilities.
Each standard in the manual contains an overview, the anticipated outcome and the actual statement of the standard. The standard is underpinned by a range of principles structured according to processes, outcomes and improvements.
| Standards Manual version 1.1 (January 2009)full manual (3.5MB)
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