NEW! Information cards for Aboriginal and Torres Strait Islander peoples. 
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| If you would like to order our new information cards, our brochures or posters for display in your facility, please contact engage@hqcc.qld.gov.au | |
Brochure – Better healthcare for Queenslanders (200KB)
Brochure – Your guide to making a complaint (150KB) Posters A4 (270 KB) | |
| Our commission | 450KB |
| 10 Tips to Safer Health Care available in 15 community languages |
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Healthcare consumers – complaint services |
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Concerned about your healthcare? | 710KB |
| Resolving your complaint | 720KB |
| Conciliating your complaint | 710KB |
| Investigating your complaint | 100KB |
| What can you complain about? | 720KB |
| Complaints Service Charter (summary) | 157KB |
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Healthcare providers – complaint services |
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| How to handle a complaint | 700KB |
| Our complaint process | 720KB |
| Conciliating a complaint | 710KB |
| Our investigations | 100KB |
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Healthcare standards | |
| Better healthcare for Queenslanders | 400KB |
| The seven standards | 720KB |
| Review of deaths | 400KB |
| Care after a heart attack | 400KB |
| Surgical safety | 720KB |
| Clean hands | 400KB |
| Credentialling | 400KB |
| Complaint management | 400KB |
