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Our people

The Office of the Health Quality and Complaints Commission is led by Chief Executive Officer Cheryl Herbert, who was appointed by the Governor in Council.

The office has 70 staff who work in six teams:

Complaint Services - manage and conciliate healthcare complaints and investigate serious healthcare issues.
Standards and Quality - collect and report data hospital and day surgery compliance with our healthcare standards, monitor the quality of care and research new ways to improve quality of care.
Community Engagement - coordinate our engagement program and manage corporate and internal communications and media liaison.
Legal Services - provide legal advice and manage Right to Information Act 2009 requests.
Information Management - provide information management and communication infrastructure, including network, database, application, web, telecommunications, information security, desktop support and facilities.
Business Services - provide administrative support, coordinate learning and development and manage HQCC finances, staff relations and employment.

Our leadership team meets weekly to share knowledge, identify trends and discuss the strategic direction of the HQCC.