Community market research commences

The Health Quality and Complaints Commission is currently conducting community market research throughout Queensland.

The research is designed to benchmark community perceptions and experiences of both the HQCC and the health system in Queensland. The telephone survey takes approximately eight minutes to complete.

Contact details of participants were obtained by the market research company through random telephone numbers. No contact details or database was provided to the company.
No personal information or contact information, of any survey participant, is provided to the HQCC by the research company.

The market research company acting on our behalf in this instance is Colmar Brunton Research. 
We appreciate you taking the time to participate in this valuable community research.

Should you have any further questions please email engage@hqcc.qld.gov.au or phone 3120 5910. 

Why are we waiting: A spotlight report on access to healthcare

Delays caused by poor coordination of health services are resulting in significant patient harm, according to complainants.

In the first in a series of spotlight reports, we analyse 337 healthcare access complaints received between 1 July 2009 and 30 June 2011 and explore what patients, families and carers have told us about the problems in accessing healthcare in Queensland. Read more or download the report

Healthcare standards: A report on Queensland acute and day hospital self-assessed compliance  

Hospital performance against the Health Quality and Complaints Commission’s healthcare standards is on the rise. Our report on the latest Queensland hospital reported compliance with our healthcare standards gives day hospital, non-government hospital, government hospital and state-wide results. Read more or download the report