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We are working towards a healthier future for all Queenslanders. And the way we're doing this is unique in Australia.

Not only are we an independent health watchdog, investigating serious healthcare issues and managing about 5000 enquiries and complaints a year, we are also a quality champion - setting and monitoring Australian-first healthcare standards that obligate all healthcare providers to improve the quality of their care.

Share our vision – POSITIVE HEALTH ACTION

healthcare consumers

You can help improve the safety and quality of healthcare by knowing your rights and speaking up when you have concerns or a complaint.

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healthcare providers

We are committed to working closely with all healthcare providers towards a joint goal of better healthcare for Queenslanders.

Standards review
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Latest updates

  • NEW! Our Annual Report 2008-09 has been released! Read our latest news.

  • We have launched a new campaign to encourage Indigenous Queenslanders to complain about the safety and quality of their healthcare. See our media release, or order our new information material for Aboriginal and Torres Strait Islander peoples.

  • Read our second round of discussion papers under the full review of our seven healthcare standards. Submissions close 23 November 2009.

  • download information about our complaint service and patient safety available for people from non-English speaking backgrounds 

  • Read about our progress in implementing the recommendations of the Select Committee review of our first year

  • We have joined forces with our fellow agencies to help Queenslanders with complaints. Read the media release or go to www.complaints.qld.gov.au