The HQCC is established under the Health Quality and Complaints Commission Act 2006 ( 741 KB) which commenced on 1 July 2006. It was established by the Queensland Government in response to a major recommendation contained in the Queensland Health Systems Review (known as the Forster Report) in late 2005.

	Standards Manual	2.7 MB
	HQCC—a Guide for health providers	800 KB
	HQCC—a guide for the public	1 MB
	First Public Report–improving the quality of health services	1.7 MB
	Complaints form	194 KB
	Standards development Fact Sheet 7 Feb 2008	130 KB
	Annual report  2006–2007	5 MB

The Standard Manual Version 1.1 has been released. read more...

The Department of Health and Ageing has just released a set of Consensus Guidelines for Australian Clinicians for the Use of Anti-Coagulants during Heparin based product shortages (pdf 81KB). read more...

Fourth round reporting of Standards compliance

• The fourth round of reporting covers the period 1 April 2008 to 30 June 2008.
• The web-enabled Standards Reporting Tool (StaRT) will be available for the submission of reports between 4 August and 30 August 2008.

Items to be reported this period

• Section 20 Action Plans (minimum one per Standard)
• Mandatory Data items (select 'SKIP' if unable to provide information)
• Yes/No questions about Quality Improvement Initiatives

Optional items

• Quality Improvement Initiatives (text)

StaRT will be available on this website, http://www.hqcc.qld.gov.au/ on Tuesday, 4 August 2008.  The StaRT reporting window will be open from 4 August to 30 August 2008.

Further instructions for the fourth round of reporting will be communicated in the coming weeks.

Access StaRT (Standards Reporting Tool)

Health service quality on the rise – the results are in

“Ninety per cent of Queensland’s hospitals and day surgeries have reported activities that specifically target improvements in the quality of their health care delivery,” said Mrs Cheryl Herbert, CEO of Queensland’s independent health watchdog. read more...