Everything you need to know about making and managing healthcare complaints.
Make a complaint
Unhappy about a healthcare service? Simple steps to making a complaint. more
What you can complain about
You can complain to us about a wide range of health services. If we can't help, we'll try to refer you to another agency that can. more
How we can help
Resources and information to step you through our complaints process and make it easy to find the help you need. more
Know your rights
The Australian Charter of Healthcare Rights sets out the rights of everyone using the Australian health system. more
Service charter
What you can expect from us - our service charter, code of conduct, guiding policies and how to make a complaint about us. more
Need an interpreter?
If you need help in your own language, call the Translating and Interpreting Service, telephone 131 450. more
Complaints about registered healthcare practitioners
Important information about making a complaint to us about a registered healthcare practitioner. more
Complaints about unregistered practitioners
Important information about making a complaint to us about an unregistered healthcare practitioner. more
Tips for complainants
If you're thinking of making a complaint, these tips will help you clarify your concerns and the outcome you seek. more
Tips for providers
If you receive a complaint, these tips will help you manage it quickly and effectively. more
Access information
Making it easy to access information through a right to information or information privacy request. more
Refer a complaint
Referral form for external agencies and healthcare providers wanting to refer a complaint to us for consideration. more
Request a review
When we close a complaint, there is an opportunity to request a review of our decision. Information on how to apply. more
Investigations
We have powers to investigate the quality of health services in Queensland. By investigating, we aim to identify opportunities for improvement.
more Frequently asked questions
Answers to common questions about making a healthcare complaint to us. more
My complaint
Every complaint is important to us. However, due to signficant demand for our complaint resolution and assessment services, we are unable to immediately start work on every case. You can check on our progress in allocating complaint cases here. more