When we close a complaint, there is an opportunity to request a review of our decision.
If you disagree with a decision we have made about a complaint, you should discuss this firstly with your case officer or their manager.
Your request should be received within 60 business days of the date of the decision.
You need to identify the grounds for your request:
- a review requested on the basis of new and relevant information being provided (i.e. information not available or provided at the time of the original decision)
- a review requested on the basis of concerns about the validity, fairness, or impartiality of the original decision and assessment outcome.
We try to complete decision reviews within 60 business days.
- Telephone 3005 7000
- Free call 1800 068 908 (outside Brisbane).